Sentya
A concierge platform that replaced the spreadsheets, WhatsApp threads, and stray emails running a small tourism operation.
- StatusLive since 2024
- ScopeSolo, end-to-end
- Timeline~6 weeks to v1
- UseDaily, full ops team
Six spreadsheets. Three chat threads. By Friday, no one was sure who had promised what.
Bookings lived in a spreadsheet. Guest requests came in over WhatsApp, email, or a phone call someone had to remember to write down. Every handover was a prayer that nothing important had slipped.
One workspace. A guest, a booking, a message and a task — same object.
Sentya is a single workspace for small tourism operators — from the first enquiry through check-in, concierge requests, and the quiet bits after they leave. The first release was deliberately narrow: one workflow, done properly, instead of ten half-built ones.
Built with- Next.js
- TypeScript
- Supabase
- Tailwind
- Vercel
Three decisions shaped it more than anything else.
Every thread, one object.
Enquiries, bookings, and messages collapse into a single thread per guest. The team stops stitching four systems to remember what was promised.
Mobile-first from day one — the people using it are on the dock, not at a desk.
Three columns. Never more.
The board is the team's shared nervous system — every request, every handoff, every “who’s got Thursday dinner?” lives in one place. Three design decisions made it actually work.
- 1 Guest-attached, not free-floating. Every task carries its guest record with it. Context travels with the work.
- 2 Three columns. Always. To do · In flight · Done. Resisting the urge to add “blocked” or “later” was the whole design.
- 3 Ownership is a face, not a dropdown. Avatars on every card. Who owns this is answered before you finish reading.
The note lives with the guest.
Handovers used to be voice memos. Now they sit on the guest record, where the next person actually looks.
One fewer system, one fewer place to forget.
The first thing the team opens every morning since 2024. Replaced six spreadsheets and three chat threads with one workspace. Still shipping.